Skip to main content

Track and Trace - Royal Mail

I need help with my reference number

 

Why isn’t my reference number recognised by Track your item?

There could be a number of reasons for this. Please check:

  • The number entered is correct.
  • If you're the recipient, check the sender has given you the right reference number.
  • The reference number is for an item sent with Royal Mail, using a service that offers tracking.
  • If the item has been sent. The sender might have created a tracking number, but not yet submitted the item into our network. Please try again later.

    Find out more about which services you can track.

     

    How do I find my reference number?

    Your number is between 9 and 27 characters long. You’ll find it on your item’s label or your Post Office® receipt.  

    It may be called a barcode or a reference.

    If you’re using a Customer Collection, your despatch book or manifest should list the reference numbers of items collected.

     

    What can I do if I’ve lost my reference number?

    If you’re the recipient:

    • Contact the sender and ask them to give you the number
    • If you ordered an item online, check your order confirmation or invoice. It might contain your reference number.

      If you’re the sender:

      • Try contacting the recipient. They’ll be able to tell you if they’ve received the item.

      We’re sorry, but if you sent your item at a Post Office® and you’ve lost the receipt or the tear-off section from the label, we won’t be able to tell you the reference number.

      Please note: we can’t use any other information like a name or address to track items. Unfortunately, without a reference number, you won’t be able to track your item.  

      Your Cart

      Your cart is currently empty.
      Click here to continue shopping.
      Thanks for contacting us! We'll get back to you as soon as possible. Thanks for subscribing Thanks! We will notify you when it becomes available! The max number of items have already been added There is only one item left to add to the cart There are only [num_items] items left to add to the cart